Shipping policy

Shipping

Last updated: 25.08.26

Where we ship

We ship Australia-wide via Australia Post.

[International shipping isn't available yet. We're working on it — join our email list to hear when it is.]

Processing time

Orders are packed and dispatched within 1–3 business days. We're a small operation and we pack every order ourselves, so during a drop it may be closer to 3 days than 1.

Orders placed on weekends or public holidays are processed the next business day.

You'll get a confirmation email when you order, and a second email with tracking when it ships.

Rates

Rates are calculated at checkout based on your address and order weight.

Delivery times

Delivery estimates are from Australia Post and start from the day of dispatch, not the day you order. They're estimates, not guarantees.

Deliveries to WA regional, remote and interstate addresses can take longer. Peak periods and public holidays add time.

We're not responsible for delays once a parcel is with Australia Post.

Tracking

Every order ships with tracking. You'll get the number by email when your order is dispatched — check your junk folder if it hasn't arrived.

Track at auspost.com.au.

Addresses

Please check your delivery address carefully at checkout. Once an order is lodged with Australia Post we can't change it or redirect it.

If a parcel is returned to us because the address was incorrect or unclaimed, we'll contact you. We can resend it once you cover the postage again.

We can ship to PO Boxes and Parcel Lockers.

Lost or damaged parcels

If tracking shows delivered but you haven't received it, check with anyone else at the address and your local post office first, then contact us and we'll lodge an enquiry with Australia Post.

If your order arrives damaged, email us within 7 days with photos and we'll sort it out.

Contact

contact@versoau.com
VERSO.AU